FAQ: The Fantasy Trip Adventures
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Kickstarter Refund Policy

Please see the following link for our refund policy.

http://www.sjgames.com/general/kickstarter.html

Last updated: January 02, 2019 10:09

United States Shipping Estimates

United States Shipping Estimates The following are estimates only and include both shipping and handling. Final shipping will be charged through BackerKit, after the project closes, and adding items to your pledge may increase shipping costs.

  • US rewards will be shipped from within the US.

$30 reward - $8 $150 reward - $25 $230 reward - $35

These prices include both Hawaii and Alaska.

Last updated: January 02, 2019 10:13

Canadian Shipping Estimates

The following are estimates only and include both shipping and handling. Final shipping will be charged through BackerKit, after the project closes, and adding items to your pledge may increase shipping costs.

  • Canadian rewards will be shipped from within Canada.

$30 reward - $12 $150 reward - $40 $230 reward - $50

Please note that any taxes or customs fees are exclusively your responsibility, and these fees will be determined when the shipment arrives in your country. We also cannot guarantee that an order will not be confiscated or rejected by your country’s customs.

Last updated: January 02, 2019 10:16

U.K. Shipping Estimates

The following are estimates only and include both shipping and handling. Final shipping will be charged through BackerKit, after the project closes, and adding items to your pledge may increase shipping costs.

  • EU and UK rewards will be shipped from within the UK.

$30 reward - $12 $150 reward - $40 $230 reward - $50

Please note that any taxes or customs fees are exclusively your responsibility, and these fees will be determined when the shipment arrives in your country. We also cannot guarantee that an order will not be confiscated or rejected by your country’s customs.

Note: We are still awaiting information on UK and EU relations. This prices are subject to change depending on the outcome.

Last updated: January 02, 2019 10:16

European Union Shipping Estimates

The following are estimates only and include both shipping and handling. Final shipping will be charged through BackerKit, after the project closes, and adding items to your pledge may increase shipping costs.

  • EU rewards will be shipped from within the UK.

$30 reward - $12 $150 reward - $40 $230 reward - $50

Please note that any taxes or customs fees are exclusively your responsibility, and these fees will be determined when the shipment arrives in your country. We also cannot guarantee that an order will not be confiscated or rejected by your country’s customs.

Note: We are still awaiting information on UK and EU relations. This prices are subject to change depending on the outcome.

** Malta, Greece, Bulgaria, Romania, and Estonia will slightly higher fees due to increased costs to mail into these countries. The exact amounts will be available during the BackerKit phase.

Last updated: January 02, 2019 10:16

Australian Shipping Estimates

The following are estimates only and include both shipping and handling. Final shipping will be charged through BackerKit, after the project closes, and adding items to your pledge may increase shipping costs.

$30 reward - $18 $150 reward - $50 $230 reward - $60

Last updated: January 02, 2019 10:16

Rest of World Shipping Estimate

The following are estimates only and include both shipping and handling. Final shipping will be charged through BackerKit, after the project closes, and adding items to your pledge may increase shipping costs.

If your country was not covered in the above list, your shipping estimates are as follows.

$30 reward - $30 $150 reward - $75 $230 reward - $100

Please note that any taxes or customs fees are exclusively your responsibility, and these fees will be determined when the shipment arrives in your country. We also cannot guarantee that an order will not be confiscated or rejected by your country’s customs.

Last updated: January 02, 2019 10:16

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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